We appreciate that you’ve chosen us. To provide the best service possible to our clients, we have implemented the following policies
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist/stylist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed appointment and 100% of the service fee for each appointment after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. Late cancellation due to emergency, illness or inclement weather will generally not result in any missed charges, but this is determined on a case-by-case basis.
Late Arrival Policy
In order to best accommodate the needs of all of our clients, we reserve the right to request that you reschedule your appointment for a later date if you are more than 15 minutes late.
Our stylists stand behind their work. If you have any problems with your hair please call within seven days to have any issues resolved.
Retail Policy / Gift Cards
Retail purchases are pending manager approval and can only be exchanged if a product is damaged. Please contact the salon within 3 business days to resolve any issue. Gift cards expire 1 year after the date of purchase.
We accept Visa, MasterCard, American Express, Discover, Checks or Cash. Payment is due at time of service. Returned check fee is $35.